Refund Policy - kento prime limited

Kento Prime Limited Refund Policy

Effective Date: June 16, 2024

Introduction

Kento Prime Limited ("We" or "Us") is committed to providing high-quality services. This Refund Policy outlines the terms and conditions for refunds.

Scope

This policy applies to all services offered by Kento Prime Limited.

Refund Eligibility

To be eligible for a refund, you must:

1. Request a refund within 60 days of placing the order.

2. Provide a valid reason for the refund request.

Refund Procedure

To request a refund, please:

1. Contact your relationship manager.

2. Email mailto:kentoprimelimited@gmail.com with the reason for the refund request.

Refund Timeline

Refund requests will be processed within:

1. 48 hours for cash refunds.

2. 30 days for credit refunds.

Refund Amount Calculation

The refund amount will be calculated as:

1. Cash Refund: Order Value (excluding taxes) - (Cancellation Fee + Earned Fee + Government Fee/External Fee Paid)

2. Credit Refund: Order Value (excluding taxes) - (Earned Fee + Government Fee/External Fee Paid)

Cancellation Fee

A cancellation fee of 50% of the order value will be charged for every refund request.

External Factors

We cannot guarantee results or outcomes due to external factors beyond our control, including:

1. Regulatory rejection.

2. Technical issues.

3. Timeline changes.

Liability Limitation

Our maximum liability is limited to the fee collected for services.

Jurisdiction

Disputes or claims will be governed by laws,and courts will have exclusive jurisdiction.

Contact Us

For clarification or assistance,

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.